This document is an electronic record under the Information Technology Act, 2000, and the rules thereunder, including amendments. It is generated by a computer system and does not require physical or digital signatures. These terms govern your access to and use of the “Commerce Factory” website, services, and resources.

The platform, “Commerce Factory,” provides access to educational materials such as university question papers, exam notes, solved questions, projects, and class videos.

By accessing, browsing, or using this platform, you agree to be bound by the following terms and conditions:

1. General Terms

1.1. By using the platform, you confirm that you have read, understood, and agree to these terms.
1.2. These terms and conditions may be modified at any time. Continued use of the platform after such modifications indicates acceptance.
1.3. The platform is solely intended for lawful and personal use in connection with academic purposes.

2. User Obligations

2.1. You must provide accurate information during registration and maintain confidentiality of your account credentials.
2.2. Any unauthorized use of the platform or misuse of resources is prohibited and will result in appropriate action.
2.3. You agree not to use the platform for unlawful activities or activities forbidden by these terms.

3. Intellectual Property Rights

3.1. All content on “Commerce Factory” (including designs, graphics, and educational materials) is proprietary.
3.2. You may not reproduce, redistribute, or commercially exploit any part of the platform without prior permission.

4. Limitation of Liability

4.1. While “Commerce Factory” strives to ensure accuracy, we do not guarantee that all content is error-free.
4.2. Your use of the platform is at your own discretion, and we are not liable for any loss or damage resulting from its use.

5. Governing Law

5.1. These terms are governed by Indian law.
5.2. Disputes arising out of these terms shall be subject to the jurisdiction of courts in Kerala, India.

Privacy Policy

At “Commerce Factory,” your privacy is important to us. This policy outlines how we collect, use, share, and protect your information.

1. Collection of Information

1.1. We collect personal data, including name, email, phone number, and demographic details, during registration.
1.2. Sensitive data, such as payment details, is collected only with consent and as required for transactions.
1.3. We may track your behavior and preferences to enhance your user experience.

2. Use of Information

2.1. Personal data is used to deliver services, resolve issues, and improve platform functionality.
2.2. With your consent, we may use your information for marketing or promotional purposes.

3. Sharing of Information

3.1. Data may be shared with third parties such as payment processors or service providers for legitimate purposes.
3.2. We do not sell or share personal data without your explicit consent.

4. Security Measures

4.1. We adopt strict measures to secure your data from unauthorized access or misuse.
4.2. However, data transmission over the internet carries inherent risks, and we cannot guarantee complete security.

5. Retention and Deletion

5.1. Your data is retained only as long as necessary or required by law.
5.2. You may request account deletion by contacting us, but certain data may be retained for legal or operational purposes.

Refund and Cancellation Policy

“Commerce Factory” provides a clear refund and cancellation policy to ensure user satisfaction:

1. Cancellation Requests

1.1. Cancellations must be requested within 48 hours of purchase and before the material is accessed.
1.2. Once materials are downloaded or accessed, cancellations will not be entertained.

2. Refunds

2.1. Refunds are issued only in cases where the purchased content is defective or not as described.
2.2. Requests must be submitted within 2 days of purchase with proof of defect.
2.3. Refund processing time is 7 business days after approval.

Shipping Policy

Since “Commerce Factory” provides digital resources, the following terms apply:

1. Delivery of Digital Content

   • Digital materials are made available immediately upon successful payment confirmation.

2. Access Details

   • Access credentials and resources are sent to the registered email address or user account.

Grievance Redressal Mechanism

We are committed to addressing user concerns promptly. For any issues or complaints, please contact us at:
Email: mail.[email protected]
Phone: +91 9946254045
Working Hours: Monday to Friday, 9 AM to 6 PM